5. How much time do you need to book my move?
We like to have at least one weeks notice to setup your move, however, we can do them in as little as 24-48 hours. Return to the top.

6. How many days will my items be in transit?
Our carriers generally take between 2 to 6 business days between the pickup and delivery. The day of pickup, weekends, and holidays are not included in those transit times. The day of delivery is 1 business day after the items arrive at the terminal (i.e. it will take 3 to 7 business days for your items to arrive at your new home). These are only estimated times and are not guaranteed. If you do need a guaranteed day delivery, we can set one up for you for 20% of the total price of your move. We cannot get any shorter transit times for your move than what is listed. If you would like to get a better estimate of how long the transit times would be for your particular move, you can give us a call at 1-800-PACKPRO (722-5776) or you can email us. Return to the top.

7. Do your trailers have air ride suspension?
The 28 foot trailers do not have air-ride and the 53 foot trailers do, however, it is a common misconception that air-ride is better than regular spring suspension in most cases. One US common carriers was going to convert its entire fleet to air ride suspension. So they paid for a study and test on whether air-ride was better than springs. It turns out that when the trailers are fully loaded down there is no difference in damage between the air-ride trailers and the spring trailers. The air bags have to pumped up so tight to handle the 60,000 pound load that they end up being as hard as the regular metal springs over the bumps. An interesting little fact: A lot of the major van lines use the same common carrier trailers that we use for their household moves.

The most important part is packing. Even if you had a very soft suspension, your items can still get damaged if not packed correctly. A lot of major van lines out there do loads on common carrier trailers that do not have air-ride but survive the move just as well as the trailers with air-ride because, most importantly, they are packed very well, but also, as said above, once both trailers are fully loaded the differences in ride will be negligible. Return to the top.

8. How do my items stay secure in the trailer?
Once you load your items, you can put the bulkhead up which seals all of your items in place. The bulkhead keeps your items from falling forward and protects tampering with your items. On top of that, you will be the only ones moving in that particular trailer. Our carriers have so many trailers on hand that we have the ability to keep everything separate, unlike most of our competitors. The only items loaded behind yours will be common business freight. Return to the top.

9. Do you have your own trucks and trailers?
No, we have contracts with the best common carriers in the U.S. We know which carrier is the best to use for your particular move.

You may have heard online or by word of mouth that brokers aren't good to use since you are dealing with a middleman. Actually, this simply is not true. Almost all moves are done by brokers. Even the major movers use agents. Someone has to pay for those huge buildings and warehouses that moving companies maintain. When using a broker like us compared to going directly through a local mover, for instance, can be much safer. When researching about moving you will find a lot of people saying the mover they used held their items hostage at the destination until the customer paid more money than what they were originally told they had to pay. This unfortunately happens quite often in the moving industry. Actually, using us protects you in that we never handle your items nor ever have them in our possession. Since they will be on a common carriers trailer, they will get your items to you right away and will not hold your items hostage for some ridiculous fee that came out of nowhere. The carriers don't like to tie up their trailers any longer than needed so keeping your items hostage is the last thing they would want to do.

Most carriers don't even offer moving services to the public, as they don't have the resources to handle all of the logistics needed by the customer. If you called them they simply wouldn't be able to help you out. A broker like PackPro allows the carriers to be able do the moves, which in turn gets you excellent prices that can be much but than most movers can offer. You will be hard pressed to find pricing better than what we offer for both self service and full service moves. Return to the top.

10. Do you have any mileage or state limitations?
We have no mileage limitations, however, for moves that are under 250 miles, our pricing may not compete with local movers that serve the area you're moving in. We can do intrastate (in-state) moves, as long as they're 250 miles or more, as our pricing should be very competitive. If your move is less than 250 miles and you would still like to get a quote, we would be more than happy to provide you with one. Lastly, we serve all of the 48 main states. We cannot service Alaska and Hawaii, as that would require your items to be transferred to a different trailer or container. Return to the top.